Returns & Refunds

We want you to be happy with your purchase. If something isn't right, you can return it within 30 days of delivery.

Eligibility

• Items must be unused, in their original condition and packaging.
• Please include proof of purchase (your order number).
• For hygiene and safety reasons, some items can't be returned, such as personal care items, opened consumables and gift cards. Sale items are returnable unless marked final sale.

How to start a return

Email vicvelasco1010@gmail.com with your order number, the item(s) you want to return and the reason. We'll reply with return instructions and the return address. Please don't send items back without contacting us first, because returns sent without approval can't be processed.

Damaged, defective or wrong items

If your item arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a photo of the item and packaging. We'll send a replacement or a full refund at no cost to you.

Return shipping

For returns that aren't due to our error, the customer pays return shipping. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.

Cancellations

You can cancel an order within 24 hours of placing it, as long as it hasn't shipped. Email us as soon as possible.